Return Refund Policy

Each creation from Sentimental Creations is made with love and personalized for you. Because of the custom nature of our products, we do not offer returns or exchanges on most items.

Non-Returnable Items

Due to the personalized and handcrafted nature of our products, the following are non-returnable:

  • Hand & Foot Prints

  • Couple Hand Casting

  • Sketch Frame

  • Caricature Sketch

  • Baby & Kids Keepsakes

  • Flower Presentations

  • Any customized Collection Showcase

Eligible Returns

Returns or exchanges are only accepted if:

  • The product arrives damaged

  • You received the wrong item

In such cases, please contact us at [your support email] within 7 days of delivery. Provide:

  1. Your order number

  2. Photos of the item and packaging

  3. A brief explanation of the issue

Refunds (if applicable)

  • Once approved, a refund will be processed to your original method of payment within 5–10 business days.

  • Shipping fees are non-refundable.

Return Shipping

If a return is approved, we’ll provide instructions and the return address. Customers are responsible for return shipping unless the error was on our part.